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These policies protect the experience for you and for every guest who walks through our doors. We hold them consistently, and we appreciate your understanding.
We ask for at least 24 hours' notice to cancel or reschedule your reservation. Cancellations made with less notice, or missed appointments, may be subject to a cancellation fee. This allows us to offer your reserved time to another guest. Please note that our cancellation fee is 50% of the reserved services or $50, whichever is greater.
Each reservation is built around the time it takes to deliver your service well. Arriving more than 15 minutes late may require us to shorten, reschedule, or modify your service to stay on schedule for the guests after you.
Some services require a deposit to reserve your appointment. Deposits are applied to the cost of your service and are nonrefundable for cancellations made within 24 hours of your reservation.
To preserve the calm of the space for every guest, we ask that you attend your reservation alone unless your appointment specifically involves a companion. We love your littles, but we ask that children only be brought if they, too, have a reservation.
Your satisfaction matters to us. If something isn't right, please reach out within 7 days of your service so we can make it right. Requests made after this window, or for a change of preference rather than an execution concern, may be treated as a new, separately priced service.
Because our services are a professional investment of time and expertise, we do not offer refunds on completed services. Unopened product purchases may be returned within 14 days for store credit.
For the wellbeing of our guests and team, please reschedule your visit if you're feeling unwell. We're always happy to find you a new time once you're feeling better.
Prices listed reflect starting rates and may vary based on hair length, density, and desired outcome. Your stylist will always confirm final pricing during your consultation, before any service begins.
Gratuity is not included in our service pricing and is always appreciated, never required.
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